How to do if I can not open STAR portable safe without any reason?If you still can not open the device after using different ways , include APP, reset fingerprint, etc. you can use special key to open it by manual.
How do I get started quickly when I get the portable safe?
- Download the APP from our website
- Register an account in the app and log in.
- Turn on Bluetooth in your phone, connect STAR safe box with APP, and modify the default password.
- Register fingerprint to unlock the safe box.
What should I need to know to when using the app?1). Remember your app account, password, and unlock password of portable safe;
2). When you are unable to connect Bluetooth with device, check if there are other people connecting;
3). Check device operation records and alarm details regularly;
What should I need to know while registering fingerprint?
Users can register 12 fingerprints. It is recommended to use your thumb or index finger. When registering a single finger, you need to press the finger three times. If the registration fails, please try again with different fingerprint as above steps.
Why the fingerprint recognition is failed?1). Possible reason 1: device does not have enough power
Solution: charge the portable safe for a few hours
2). Possible reason 2: your finger may get hurted and the fingerprint is broken
Use another registered finger to open the STAR
Use APP to unlock the device
Delete the old fingerprint, and register a new one.
If any one stole the portable safe, can I get notification?
Nebula STAR safe box supports motion alarm, once any one move this device, it will make alarm with sound, and your phone will get notification at once.
How to active/inactive alarm?You can set another fingerprint to turn on/off alarm, and beside, setting alarm via APP is another good choice.
How to set atmosphere lamp?You can register a fingerprint to turn on/off atmosphere lamp, and change the color via the APP.
How do I know when the power of portable safe is not enough ?If the power is not enough, the atmosphere lamp will be on with red light, you need to charge it for a few hours, the lamp will be off when the power is full.
What is the performance of STAR portable safe box?
The product shell, hinges and locks are designed and manufactured according to the industry's high-granddads’ to ensure the safety of the mechanical structure. Bluetooth communication adopts asymmetric encryption and decryption mechanism to dynamically negotiate keys to prevent communication data from being cracked and falsified.